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U-Haul - The Customer is never RIGHT !
Cargo Trailer - Complaint
Review by cstadler1948 on 2012-12-05
Rating: 
MISSOURI -- On 11-21-12 I rented a cargo trailer at Towners Automotive 450 Hwy 53, Poplar Bluff, Missouri. The reason was to move to Grandview, Missouri. On my way the 22nd. it was pointed out that the trailer had no running lights after dark. This was not checked by the person who rented the trailer to me so I had no idea. My son-in-law called to complain and was given the royal run around, when Kevin the field manager for that area called and told me nothing was wrong with the trailer I got very upset because if the guy who rented it to me had checked the lights before I left his lot I would not be complaining on here, if I had known I would not have gone to U-Haul. The compamy does not take care of the people who rent the equipment they rent out. So I will never go to them again for any reason. The customer is always right no matter the problem!
Comments:
Posted by sp on 2012-12-05:
Sorry to burst your bubble, but the customer is not always right! In your case you do have a valid complaint but when you rent anything from u-haul its a smart idea to check it out yourself.
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