SHOEMALL - Poor Customer Service

Shoes - Complaint
Review by jant722 on 2012-12-05
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
Rude - extraordinarily rude - customer service (not) representatives. Very defensive. Basically one pays $7 for the privilege of on a pair of shoes - (return shipping). Stick with Zappos or Shoebuy - or any site that pays for return shipping.

And the return shipping and credit take weeks and weeks.

Mr. Scobie - you should pay close attention to the way your representatives speak to customers and teach them some lessons in the care and feeding of customers.

It's easy to lose a customer - hard to get one back!!
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