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Direct TV Scam
Satellite TV Service - Complaint
Review by claudiamowrey on 2012-12-06
Rating: 
FORT WORTH, TEXAS -- RUN!! We had a faulty receiver and were told by three different customer service reps that they were aware of the problem for the past 2 months but had not resolved it. Only when I called to cancel did they offer a new receiver. Their horrible customer service and attempt try to strong arm us to stay with them by threatening to charge us a $200 cancellation fee is at best poor business practices. The irony, they offered a $200 Visa gift card if we would stay with them.
Comments:
Posted by At Your Service on 2012-12-06:
You're right. They should have simply offered you a new receiver from the beginning.
One should always remember that the equipment is leased and therefore DirectTV's responsibility if something becomes faulty.
One should always remember that the equipment is leased and therefore DirectTV's responsibility if something becomes faulty.
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