Caremark Ripping Off Long Time Customer

Asthma Pump - Complaint
Review by ajaydesai on 2012-12-06
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
NEW JERSEY -- Caremark ripping off my Dad who is a long time customer for them. My
Dad is supposed to get 3 Asthma pumps, which is a 90 days supply for $80. But they charged $240 and sent monthly supply for 3 months. They sent last month's supply without my Dad’s consent and charged for it.

They have a policy to charge $80 copay for two a month supply, but they still charge $80 for 3 supplies each month. My wife called them three to four times spending hours, but no result. They don’t care by saying they understand but can’t do anything. Instead of helping their long time customer, they are blaming it on the doctor etc.

Remember good companies are built on base of a good customer relations.
Comments:3 Replies - Latest reply on 2012-12-06
Posted by D. on 2012-12-06:
Did the Doctor write his prescription for a 90 day supply or for a 30 day supply? I ask because I believer the 90 day supply price is based on a 90 day prescription. I know when I checked on a 90 supply special price for one of my Dad's prescriptions, the Pharmacist told me they can only do that if the doctor writes his prescription for a 90 day supply...and my Dad's was a 30 day supply with 3 refills. The Pharmacist told me the next time my Dad needs to renew his prescription with the doctor, to ask him to write if for a 90 day supply...THEN he'd be qualified for the special price.
Posted by At Your Service on 2012-12-06:
I believe it is true that they are only allowed to fill the doctor's prescription in the way it is written.

I'm aware of such issues and my doctor has always been willing to help out in writing his prescriptions in such a way that is best for the pharmacist. In the future, you'll want to be aware of it and make sure the scripts are written accordingly.
Posted by Susan on 2012-12-06:
I tend to side with the fact that the doctor probably wrote the prescription wrong. I get 90 day refills for my medications and always make sure that they are written properly before I mail them. Insurance companies are only allowed to fill what is specifically written by doctors and sometimes they make mistakes.

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