Toys R Us - Deceptive Selling

Posted by Anonymous on 2012-12-06:

It's disappointing but it DOES say "while quanitites last". I understand your frustration. I had planned on getting my 1 year old a Little People Race Track and 2 weeks ago Toys R Us had a special promotion giving you a free Little People Taking Sounds Zoo with any Little People purchase. Well that sealed the deal and I went ahead and ordered the race track and $150 worth of other merchandise. The free toy was automatically added to my cart. The Little People race track was sold out at my store so I opted to have everything shipped but pay cash in-store.As soon as I hit "submit", I got 2 e-mails from Toys R Us, 1 confirming my order and 1 canceling the free toy! I was pissed! I'm glad I chose the "pay in store" option because they automatically cancel your order if you don't pay in 48hrs. So it saved me the hassle of calling & canceling the order. 2 of my friends had the same problem that day and their free toy was cancelled as soon as the order was submitted. I almost want to believe that TRU is deceptively advertising these free items knowing they are out of stock, with the hope that people will place orders and not cancel them when they find out they are getting the free toy.

Posted by At Your Service on 2012-12-06:

Contact them to find if they would be able to still send the additional free toy. If it was advertised as limited, they may not. In such a case, return the purchased item for refund.

Posted by april on 2012-12-17:

call them and find out what happen they messed my on line order all up i bought a online scooter an received a empty box they say it was all sold out online thank god my local store had in stock