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Sears - Service Repair Inflated
Maytag Refrigerator - Complaint
Review by hahit on 2012-12-07
Rating: 
BROOKLYN, NEW YORK -- Our 6 year old refrigerator stopped working, our service warranty covers $500. The initial service person came did not test it says it is the compressor immediately. He told me he was going to his truck to place the order for the part. Approximately 10 minutes later he called me from his cell phone and said he needed me to pay $212.62 for shipping now in order to place the order. I inquired on the cost of the compressor he stated a little over $300 & the installation was $200. Math not adding up, so I told him I did not have the money, had him give me the part #.
He insisted that I pay the money or he would not order the part. I was told by the office that there is no charge. I found the part online for $326.15 after installation of the compressor the service person again tells me to pay more money because the compressor cost $467.62. SEARS IS THE WORST!
He insisted that I pay the money or he would not order the part. I was told by the office that there is no charge. I found the part online for $326.15 after installation of the compressor the service person again tells me to pay more money because the compressor cost $467.62. SEARS IS THE WORST!
Comments:
Posted by At Your Service on 2012-12-07:
I'm not Sure I understand this review. I think what it's trying to state is that the OP found the part through a third party site cheaper than that of Sears.
One has to remember that the part,
uninstalled, is meaningless. Not to mention that all parts are not created equal. I've seen parts offered more cheaply because of not being OEM.
One has to remember that the part,
uninstalled, is meaningless. Not to mention that all parts are not created equal. I've seen parts offered more cheaply because of not being OEM.
Posted by Alain on 2012-12-07:
In the last couple of days, I've seen a lot of Sears complaints both here and on other sites. They have a really bad quality and customer service problem! Thanks for your review. I wonder if Sears is doing anything about their increasingly poor customer relations?
Posted by SearsCare on 2012-12-07:
hahit,
I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support team. I can understand how disappointed you may feel with our repair service in regards to the additional cost of the compressor. We do our best to make every service interaction both positive and memorable for our customers, and we do apologize for falling short of that mark in this instance. If you would allow us the opportunity, we would very much like to connect you with a dedicated case manager to further discuss your experience and see what can be done to make things right. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the refrigerator is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (hahit) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Social Media Support
I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support team. I can understand how disappointed you may feel with our repair service in regards to the additional cost of the compressor. We do our best to make every service interaction both positive and memorable for our customers, and we do apologize for falling short of that mark in this instance. If you would allow us the opportunity, we would very much like to connect you with a dedicated case manager to further discuss your experience and see what can be done to make things right. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the refrigerator is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (hahit) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Social Media Support
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