Cingular Wireless Complaint - Doesn't Make Sense?
Not really a complaint, just seems like really bad business...My phone died on me so I went to Best Buy to purchase another one. I picked out a new phone and asked the agent if I would jyst have to call Cingular to have them switch my plan to this phone. He said unfortunatly, that because I was switching phones, that I would need to switch to one of the new plans. Also, "New" customers receive a $100 rebate on the phone I was purchasing while exitsitng customers get nothing. However, I wasn't concerned about the new customer rebate. I was comfortable with their service and I wasn't even thinking about switching carriers. I have been with AT&T, which was bought out by Cingular for over 8 years and during that time, they had given me approx. 750 extra minutes free of charge. So anyway, I called Cingular figuring they might allow this because of the fact that I have been with one company the entire time I've owned a cell phone and really have no reason to ever switch my service. The rep relayed the same information that I was told at the store, that I would have to get one of the new plans when upgrading my phone. I stated to her that the store rep told me that if I switched to Verizon, that I would receive their $100 "new" customer discount on their phone and I would be getting the smae plan. She said their was nothing she could do, that it was standard policy. Again, this really isn't a complaint, because I wasn't angry with them in any way. It just doesn't make much sense that a "new" customer will get a better deal than an existing customer. Customer retention?