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Kmart - They Simply Refuse to Cancel My Order!
Buying a Bed. - Complaint
Review by shelleec on 2012-12-07
Rating: 
ONLINE PURCHASE, NEW YORK -- On the 27th of November I bought a bed online from KMart. A few hours later I decided to cancel, I was told at that point it was not possible to do that I should call back in 24hr. I placed a call the very next morning with the cancellation request. I was told by that Rep. A cancellation was already put in however she promised to process another. For some strange reason my account was still charged and the product shipped. I spoke to a supervisor and was told that their vendor refused to cancel the order. Even now I have not seen a dime of my money back from them. And I am dealing with a whole lot of rudeness and push around and of course all my checks for that period bounced since KMart decided they had a right to my money. So now off to consumer affairs I go. Today's date 12/07/2012
Comments:
Posted by ok4now on 2012-12-08:
Kmart/Sears have the worst customer service. There is a lesson to be learned here, don't pay by check! Had you used a C.C. you could have disputed it and refused delivery.
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