JB Robinson Jewelers - Watch Repair

Repair - Complaint
Review by Toomanyhorses on 2012-12-07
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
WASHINGTONS, PENNSYLVANIA -- Last spring I had a family heirloom refurbished at JB. Robinson's when I went to wear it this yr it was not running. I took it back to be fixed.

When call came that it was back somehow it had been switched with a cheap lookalike. My watch was an antique Tiffany & Co the one they tried to give me was a Burdines...hardly comparable. They have pretty much said tough... Did I mention when it came back from refurbishing their employee wanted to purchase it?? Pretty fishy to me.

Will NEVER deal there again.
Comments:5 Replies - Latest reply on 2012-12-09
Posted by Bill on 2012-12-08:
I would file a police report of theft.
Posted by Johanna on 2012-12-08:
File a police report and contact a lawyer.
Posted by madconsumer on 2012-12-08:
was it insured? does the insurance company have pictures? sounds like a call to the local police is needed.
Posted by At Your Service on 2012-12-08:
Is there a way you can prove what your watch was? If you can, filing in a small claims court may be warranted.
Posted by olie on 2012-12-09:
When I take my non-heirloom but moderately-expensive watch in to my local, independent jeweler, I make sure that the receipt I receive explicitly states the brand of watch.

Usually, it's just for a battery replacement. Once, though, the jeweler had to send it out to a watchmaker. And, apparently, the few watchmakers in WI are eccentric people who make their own timelines.

I was frantic, because I had two receipts--one that said, "Watch"; one that said, "Specific Brand". Fortunately, I still have the box and store receipts, so at least they couldn't try to give me a Timex. (Sadly, not a Rolex, either.)

I've learned my lesson. Make sure that when you turn over a piece of jewelry, your receipt clearly describes the piece. Brand, if applicable; metal; stones; design.

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