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Nissan Service - Horrible!!!
Complaint
Review by Hankins88 on 2012-12-07
Rating: 
RUSSELLVILLE, ARKANSAS -- We have a 2009 Nissan Murano that has 62K miles on it with a Certified used car warranty. The passenger side air bag quit working and the light has been blinking on the dash. We took it to the service department. They reset the light, no parts needed. The cost? $93.31. I WILL NEVER GO THERE AGAIN. THAT IS ROBBERY!!! WHAT EVER HAPPENED TO RESETTING A SIMPLE LIGHT FOR FREE, OR AT LEAST UNDER THE WARRANTY WHICH WOULD HAVE BEEN $50.00.
Comments:
Posted by At Your Service on 2012-12-08:
As absurd as it sounds, I had something similar with my vehicle and it is expensive. What you're paying for is the equipment to check everything is still working perfectly, which is of the most importance, and then resetting the light.
Posted by ok4now on 2012-12-08:
You got burned big time. I've had a similar situation where they gouged me. Now I refuse to return unless it's warranty work and no money out of my pocket. Try a reputable local shop that appreciates your business and won't rip you off.
Posted by leet60 on 2012-12-08:
Most car dealerships have a minimum labor charge of 1 hour and this can be up to $100.00 per hour. If a repair takes any portion of the hour in most instances you are still charged the hourly rate plus any applicable taxes. The charge was likely calculated in this manner.
A "certified" used car indication by a dealership (new or used dealership) holds no intrinsic value. In essence, they are certifying little more than the fact it is a used car. Many dealerships will tout multi point checks that were done on the car without specifying what those checks were. They are not necessarily checks to ensure the mechanical condition of the automobile. If you need to buy a used car, always ask the dealer if you can take the car from the lot before purchase to have it throughly checked by an independent, trusted repair shop. If they decline to allow this, walk away.
A "certified" used car indication by a dealership (new or used dealership) holds no intrinsic value. In essence, they are certifying little more than the fact it is a used car. Many dealerships will tout multi point checks that were done on the car without specifying what those checks were. They are not necessarily checks to ensure the mechanical condition of the automobile. If you need to buy a used car, always ask the dealer if you can take the car from the lot before purchase to have it throughly checked by an independent, trusted repair shop. If they decline to allow this, walk away.
Posted by Bill Vasko on 2013-05-10:
I monitor this site and cannot explain why I am getting a bad review from Russelville Arkansas about a Nissan Murano. This is truly unfair. We are a family business, in business for 48 years. I cannot understand why this is posted here.
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