Ashley Furniture - Terrible Customer Service-Rip Off Company
PEORIA, ILLINOIS -- My daughter recently purchased furniture from Ashley Furniture and and set up delivery at my address. She later called and changed the delivery address as she had moved. They said no problem. When the delivery men brought the furniture to my address, they were told the address to deliver had been changed. They insisted on leaving the furniture in my garage, where it is still sitting. They never called in to check on a change of address even though my grandson repeatedly told them the furniture should go to the new address. They said we will just leave it in your garage until they check on it. In the meantime, the furniture arrived in no boxes and was all scratched up. When my daughter demanded they come and pick up the furniture, and refund her money, they said there was a restocking fee of thirty percent as this was special order furniture. Since when does special order furniture not come in a box? I am certain it came off the showroom floor because of it's condition. It took three days before my daughter could speak with the manager/owner who refused to refund her money and was very rude.