Sears Is Competing Against Comcast For The Idiocy Award
Online Order - Complaint
Sears has one the worse customer and shipping services I have ever since after Comcast. On Nov 26 I order online what were supposed to be the Christmas presents for my family. After 11 days, and a confirmation email indicating that they would be delivered on Dec 5, I have not received anything, but a message from Sears indicating that the items were going to be returned to the warehouse because of problems with my address. Ironically, the email they sent me shows my correct address. Although Sears have not admitted that they committed a printing error in the shipping label, I was able to confirm with UPS, who notified the address provided by Sears, which by the way, does not exist in the city I live. In the course of 2 days, I have called Sears dozens of times because its customer service number keeps on dropping calls, and I have spoken with 7 customer service reps, including 4 supervisors. All have given me different versions on my situation, including conflicting statements between our conversations and the notes they are entering in the system, which is unethical. One manager I spoke with yesterday told me that best she could do was to give me a 10% off of my next purchased, because the items were going to be process as a returned, and I had to replace the order. However, a representative today, told me that based on this manager’s notes, my items were going to be delivered to my address today. Of course I have not received anything. I have asked Sears to re-print a correct label and re-ship my items, because per UPS records the box was already delivered back to Sears, and they refused. I requested to cancel my order so new items will be replaced, and they refused. Instead, they will return my items back in stock as a returned that they caused themselves not me, and told me that my money would be reimbursed in 7 days, and I will have to replace the order again. By the time I finish, 30 days would have passed, while I am unable to finish Christmas shopping because I am traveling within the next few days with my hands empty. I have never had such an awful experience while purchasing online, except for the mediocrity of Comcast. Sears services are unethical, unsound and deplorable, and it is a company unworthy of its clients’ money. I am disappointed and angry beyond believe, and of course, I will never spend one more penny in Sears ever again.