Vonage - Rip Off
Phone Services - Complaint
HOLMDEL, NEW JERSEY -- I was denied refund and being charge 30 more days plus early termination fees after cancellation of services I did not use.
I requested service for this company, after receiving the box, I found out that all the information was wrong (Name, address, email)even though I insisted word by word, the person on the other end was speaking with an Indian accent taking my information (UPS did call me to find out the correct address for delivery). Frustrated by the lack of the company seriousness about customer information gathering, I send back their shipment via certified mail.
In the midtime I was being billed for nothing, after I found out I called the main line to request a refund which they denied and want me to pay 30 more days plus cancellation fees and was charged $36.63 the same day luckly just hours before I closed my bank account, the charges did not go through.