Whirlpool Water Heater "Energy Smart"
Energy Smart 80 gal - Complaint
CULLMAN, ALABAMA -- Never buy a Whirlpool Energy Smart water heater. 2 months after I installed it the electric thermostat goes out. After walking through tech support they tell me because I called Friday @4:00 I can expect my new part sometime on Monday. Leaving my family of 5 without hot water until then! As if I could schedule when their part would fail.
I asked if there was anywhere I could go to get the part? Jessie the tech support guy said well you could try looking around. I said, "Seriously? That's the best you can help me? What are we supposed to do until Monday?" His words of wisdom were, "I guess you'll just have to improvise." I spent nearly $1000 on this unit. What a rip off.
If you are thinking about purchasing anything Whirlpool I would definitely reconsider.