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Never Fly Spirit Again
Complaint
Review by larryc2454 on 2012-12-08
Rating: 
MIRAMAR, FLORIDA -- I paid for a one way flight from Ft Lauderdale to Boston for my son on Nov 26 2012 for a flight leaving at 7:am on Dec 7 2012.
We arrived at the airport at about 5:30 am, 1 1/2 hours before departure. He tried to get his boarding pass at the kiosk and it told him that he had to see an agent. He waited in line and tried another kiosk with the same result. Then he got in line behind about 20 other people and waited.
Many people ahead of him were angry and it took him until about 6:10 am to reach the agent who told him that the flight had "closed out at 5:30 am and that he could either pay $112 extra and fly home at 8:00 pm that night or pay about $50 more and fly at 7:00 the next day.
They must have sold his seat to someone else for more money just as they charged him more money for his flight.
We will never fly Spirit, again. I won't bore you with the details of my attempts to contact Spirit by phone. Just understand that it is not possible.
We arrived at the airport at about 5:30 am, 1 1/2 hours before departure. He tried to get his boarding pass at the kiosk and it told him that he had to see an agent. He waited in line and tried another kiosk with the same result. Then he got in line behind about 20 other people and waited.
Many people ahead of him were angry and it took him until about 6:10 am to reach the agent who told him that the flight had "closed out at 5:30 am and that he could either pay $112 extra and fly home at 8:00 pm that night or pay about $50 more and fly at 7:00 the next day.
They must have sold his seat to someone else for more money just as they charged him more money for his flight.
We will never fly Spirit, again. I won't bore you with the details of my attempts to contact Spirit by phone. Just understand that it is not possible.
Comments:
Posted by Alain on 2012-12-08:
Spirit is a 'bargain', no frills airline. You only want to use them if you are willing to take the risk that, should anything go wrong (and it seems that frequently something does go wrong), you probably aren't going to get any help from them. Your best solution, as you mentioned, is not to use them. Thanks for the review!
Posted by samanthasmom on 2012-12-08:
Can't you print your boarding pass from home? And for future reference, you are supposed to arrive 2 hours before departure.
Posted by BobSF on 2012-12-08:
How frustrating. But if the first kiosk said to see an agent why did he wait in line for another kiosk? Did I miss something?
Posted by trmn8r on 2012-12-09:
It sounds like you arrived in a timely manner, according to the COC (you need a boarding pass at least 30min prior to departure), but the flight was oversold. That stinks.
Posted by At Your Service on 2012-12-09:
Was the seat reserved and guaranteed or was this some form of standby seating?
Posted by Dave on 2013-02-05:
I had been flying them and was a $9 member...Now my miles are gone without any explaination...I WILL NEVER FLY THEM AGAIN>>>CHEATS.
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