Window World - Do Not Use
Replacement Windows - Complaint
ATLANTA, GEORGIA -- Our experience started great and ended in nothing but pure frustration. We had to get the sales manager Stefan involved to resolve our issues if we hadn't sought him out proactively ourselves, I'm not sure we ever would have gotten resolution.
Our windows were installed in mid August but it took until early November to resolve. The windows were incorrect on install which led to a three week wait for corrected windows, only the screens were wrong every time for 4 subsequent tries, including this corrected replacement window attempt.
I had to continually call them during these delays to find out what was going on, their follow up, attention to detail and urgency to resolving our issue left us frustrated and disappointed in our choice for new windows.
We asked, and were promised by the installation manager, Carter, a credit until they completed the work, since after 3 tries they didn't get it right and a " concession" for the issues we experienced. Again, Carter said absolutely, however said he would work on a credit towards future work, as he could do more for us that way rather than to offer us something like 10% off our existing job.
Needless to say, after Stefan got involved, it still took 2 weeks, but we did finally get the right screens. We got absolutely zero in any concession for our issues, which is probably for the best, we won't be using them for any future work and have already steered our neighbors to different options based on our experience.
In short, we wouldn't use them again, not because of the install or the product, but because they simply don't get customer service, it never should have depended on us to drive the resolution and escalate to the owner to get resolution.