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Overstock.com - They Do Business Without Authorization From Customers
Merchandise Never Ordered Was Billed To Me - Complaint
Review by rweisslaw on 2012-12-09
Rating: 
I perused the site but did NOT give or authorize credit information for the sale to the best of my knowledge or memory. I notified them of this after receiving an email that merchandise was on its way. I notified my credit card co. Overstock.com REFUSED TO HELP IN ANY WAY - LEFT ME IN A CHAT SESSION FOR MANY MINUTES WITHOUT REPLY AND IN THE END WOULD NOT CANCEL THE ORDER AND/OR CREDIT MY ACCOUNT. It was for an amount under $30 -- imagine if the charge was even more! DO NOT BUY FROM THIS SITE!!! I tried to ask HOW they got my credit card number (maybe an "auto-fill mistake" or past order??!!) but they wouldn't even tell me that! Only way I knew which card was charged was that Amex confirmed for me.
Company Response:
We would like to help you can you please email us at social@overstock.com
Comments:
Posted by At Your Service on 2012-12-09:
It's evident that you had to supply the credit card information, even though unintended.
Was there an offer on their site for being able to return said merchandise? If there is, you can ask for a Return Authorization for said merchandise. They'll provide you with said confirmation number, allowing you to ship the merchandise back. Make sure you keep good records, including a photo of the merchandise within the box being shipped. You may also wish to get a receipt of mailing from the post office.
Best of luck and let us know if there are problems in shipping it back.
Was there an offer on their site for being able to return said merchandise? If there is, you can ask for a Return Authorization for said merchandise. They'll provide you with said confirmation number, allowing you to ship the merchandise back. Make sure you keep good records, including a photo of the merchandise within the box being shipped. You may also wish to get a receipt of mailing from the post office.
Best of luck and let us know if there are problems in shipping it back.
Posted by rweisslaw on 2012-12-14:
Hi - thanks for your advice. Actually, I don't know HOW they received my billing info, as they couldn't tell me, but regardless, they did promise to credit back my payment, so assuming they follow through, I am happy with the resolution.
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