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Comcast Corporation - Why Give You Service? You Already Paid Us
Shoddy product, service, and morals - Complaint
Review by slickjesus on 2012-12-09
Rating: 
Comcast, has double billed me, ignored my request for termination of service and failed to refund over payments. Often they're the only game in town. Their service and product is poor enough I'd rather not play at all. So now I have no service. I use the library if I need web access.
Comments:
Posted by madconsumer on 2012-12-09:
did you return the equipment to the local comcast office?
Posted by At Your Service on 2012-12-09:
Not sure I understand the title of your complaint, but...
Mad brings up a very good question? If you haven't returned certain equipment, it's likely you're still considered a customer...
Normally, when canceling the service, you are provided with a confirmation number which you should record. You are then given a certain period to return the equipment used for the service. By not doing so, I could see them retaining your account or charging you for the non-returned items.
Do you have documented proof of 'over-payments'? Without it, they may very well show your account in the negative.
If your account does still show a balance due, I would suggest addressing it now and not ignore it. This isn't to imply that you owe such a debt, just not to ignore it. It's better addressed now than later as the total can increase through interest and additional collection fees.
Best of luck and please keep us posted.
Mad brings up a very good question? If you haven't returned certain equipment, it's likely you're still considered a customer...
Normally, when canceling the service, you are provided with a confirmation number which you should record. You are then given a certain period to return the equipment used for the service. By not doing so, I could see them retaining your account or charging you for the non-returned items.
Do you have documented proof of 'over-payments'? Without it, they may very well show your account in the negative.
If your account does still show a balance due, I would suggest addressing it now and not ignore it. This isn't to imply that you owe such a debt, just not to ignore it. It's better addressed now than later as the total can increase through interest and additional collection fees.
Best of luck and please keep us posted.
Posted by Old Timer on 2012-12-09:
Comcrap is just as bad as DirecTV and DISH. Rip off the customer where ever possible and give them as little as possible for their hard earned money.
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