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Disneyland - Rude Employees to Handicapped People in Wheelchairs

Complaint
Review by raalbert on 2012-12-09
Rating: StarStarEmpty StarEmpty StarEmpty Star
ANAHEIM, CALIFORNIA -- I attended Disneyland with my daughter in a wheelchair. The Disneyland employees working the train, literally stood by and watched me get my daughter on the train, and then struggle with the wheelchair. They were just standing there, no help or anything. I am not renewing my season premium pass-holder and continue to pay the salaries of rude and non-caring employees at the "happiest place on earth". I tried to complain at City Hall but was told to get in line!
Comments:2 Replies - Latest reply on 2012-12-09
Posted by Anonymous on 2012-12-09:
On the Disneyland website, it states that guests in wheelchairs must transfer themselves onto rides themselves or by a member of their party. It must be against Disneyland's policy to assist people in wheelchairs. Most likely for liability purposes.
Posted by trmn8r on 2012-12-09:
Did you ask for assistance? If they saw that you were assisting her, they may have assumed that you didn't need help.

In what way did you struggle with the wheelchair, and were they watching when this happened?

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