Clarion Hotel - RUDE Unprofessional Customer Experience

Hotel Room - Complaint
Review by Rdkirton on 2012-12-09
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
JAMAICA, NEW YORK -- I checked in with a quoted discount rate after giving my credit card I was charged a different rate. When I expressed concern, I was told only if I pay cash. When I asked to be reimbursed for the additional fee, the male said not a problem for me. I asked the male why was another gentleman, who was of white decent quoted a lower rate? The female staff member stated in a very nasty tone in front of the other guest, look I quoted a discount. I then turn to her and said we were comparing rates with the hotel that offered an airport shuttle. I was speaking to my husband initially. She said in a very rude nasty unprofessional tone. Quote. That is my problem.
Comments:1 Replies - Latest reply on 2012-12-10
Posted by BobSF on 2012-12-10:
How many people were in your party and his party? Was he staying more than one night? Was he asking for one bed? There are many reasons why a person next to you is getting a lower or higher rate than you do? Without knowing all these details it is impossible to make a comparison. Whatever the reason you should have been treated respectfully - after all, you are a customer!

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