Clarion Hotel - RUDE Unprofessional Customer Experience
Hotel Room - Complaint
JAMAICA, NEW YORK -- I checked in with a quoted discount rate after giving my credit card I was charged a different rate. When I expressed concern, I was told only if I pay cash. When I asked to be reimbursed for the additional fee, the male said not a problem for me. I asked the male why was another gentleman, whom was of white decent quoted a lower rate? The female staff member stated in a very nasty tone in front of the other guest, look I quoted a discount. I then turn to her and said we were comparing rates with the hotel that offered an airport shuttle. I was speaking to my husband initially. She said in a very rude nasty unprofessional tone. Quote. That is my problem.