Amsterdam Chrysler Dodge Complaint - Do Not Buy From Or Have Service Done At Amsterdam Dodge

Review by rrbriggs on 2006-01-17
AMSTERDAM, NEW YORK -- When I purchased my Stratus and extended warranty at Amsterdam Dodge dealership in Amsterdam, New York from sales consultant Harvery Humphrey on 4/28/01 I was given Free For Life Oil Change And Filter(for as long as I own the car). The service Department and Mr. Leo Pokerman tell me they have cancelled the program and it is no longer offered. I ask Mr. Pokerman how the dealership can break a contract they offered me. I up held my end of the contract and paid for my vehicle on time, I even paid it off one year early. Mr. Pokerman starts reading off my service history saying I got my free Oil Changes but decline the Tech's RECOMMENDED SERVICES. There are no stipulations saying I have to get recommended services done at the dealership or the Dealership will break the contract. If I broke my end of the contract and didn't make my payments the Dealership would have taken my car back. Mr. Pokerman starts telling me how the Dealership was loosing out because I got around $500 worth of Oil Changes with my FREE FOR LIFE OIL AND FILTER. I told Mr. Pokerman to go all the way back in my service history to were I owned the car for two weeks brought it in several times for a bad pull, they never fixed it and told me I had to buy four new tires. Then told him how about the Extended Warranty I bought and used I believe one time to have the front hubs and bearings replaced. I pick the car up at the dealership service department drive about 30 miles north with my wife and kids in the car and the HUB came off, it was never bolted back on properly destroying the bearing.

When I called the service department from the side off the road they told me it was a new problem and had nothing to do with the work that they had just finished and refused to have it towed and told me there was no place in Glens Falls I could take it to be looked at, it had to come back to Amsterdam. I told Mr.Pokerman that is when I stopped having any service work done in there service department. He then tells me that buying an extended warranty is a gamble like buying life insurance when you die you get nothing and still try's make it sound like the Dealership is loosing out and I'm taking advantage off the FREE FOR LIFE OIL CHANGE AND FILTER program given to me with the purchase of my vehicle and extended warranty that I paid off early. I guess the Dealership took the same gamble with offering the Free For Life Oil Change and Filter, feel they are loosing out so they just break a legal contract offered with a sale. He then continues trying to make more money for the dealership and try's to get me to buy a new car from him. At that point I told Mr.Pokerman that I was trying to resolve an issue with the dealership not holding up there end of a sales contract with there customers and that I didn't think I would ever be buying from Chrysler-Dodge-Plymouth dealership again and that I was calling the Better Business Bureau. Mr. Pokerman told me to go ahead and call the BBB. I understand the program was cancelled, fine then do not offer it to new customers or with new sales but I purchased my car four years ago and the Free For LIFE Oil Change And Filter is part of your contract with me so please honor it.

I have sent complaints to the BBB, NYS Attorney General Office and everyone else I can think of with the same outcome. The Dealership refusing to honor the program.

There reason is on the Certificate it says in big letters LIFETIME OIL AND FILTER CHANGE FOR AS LONG AS YOU OWN THIS VEHICLE. At the bottom in very smaller letters it says Dodge has the right to cancel with 6 months posted notice.

So I say again DO NOT BUY FROM OR HAVE SERVICE DONE AT Amsterdam Chrysler Dodge they will just screw you any way they can!!!

Better yet post a notice saying you are going to stop paying them in 6 months and stop. The customer should be entitled to be as dishonest as the dealership and have no consequences

Thank you for your time!!!
Comments:5 Replies - Latest reply on 2006-01-19
Posted by miketech on 2006-01-17:
Ohhh that's wrong, just crooked. Years ago my dad got a new 1987 GMC pickup and bought the extended warranty. For some reason they offered life time and unlimited miles. He bought it an we kept the truck for 10 years and 350,000 miles and they upheld there deal. They sure did try to get him to trade, they even offered to buy the warranty back for $1,000. But they kept fixing it.
Posted by S on 2006-01-17:
Unfortunately there is so much "fine" print with a car sale contract, it is impossible to catch all the loopholes they hide in there. You put up a valiant fight, now lets hope the power of the internet takes over and next time someone searches google for this dealership, they find this review!
Posted by spiderman2 on 2006-01-18:
Here is my question -- did they give you six months notice? "At the bottom in very smaller letters it says Dodge has the right to cancel with 6 months posted notice."
Posted by miketech on 2006-01-19:
I dunno Spiderman. LIFETIME and 6 months? What are they marketing to people who are terminally ill? One would assume the time periods aren't interchangeable. I'm thinking small print should be made illegal. Though it doesn't matter for the most part. Very few people read contracts completely if at all. If they took away fine print they would just make 500 page contracts I suppose.
Posted by rrbriggs on 2006-01-19:
I never saw a posted notice and only got a verbal notice when they informed me they were no longer honoring the deal offered. Very Misleading and Dishonest Dealership I DO NOT RECOMMEND AT ALL!!!

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