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SunCom Wireless Complaint - False Representation/Poor Service - Cell Phone
Cell Phone - Complaint
GREENSBORO, NORTH CAROLINA -- Following is a copy of my correspondence with Suncom. In spite of my complaint they continue to charge me for contract severance - $175.00. It is not so much the money as the misrepresentation and very poor as well as lack of service that makes me feel I should not be charged.
"In July of this year I visited your office on Battleground Av,in Greensboro,NC for the purpose of upgrading my cell phone. I was a customer of ATT.(ATT had been bought by SunCom)They convinced me to switch to SunCom due to the considerable savings I would receive and that the coverage would be the same. In the next 3 weeks I made 2 trips to separate parts of Virginia. I did not have reception on either trip, for 3 days the first one and 4 days the second one. In total I made 11 visits to this store for the purpose of getting the phone to operate successfully or to discuss how I could get coverage in Virginia. After initially being told there was no way I could go back to ATT they later told me I could and it was arranged. During all of this many calls were made to your offices to attempt to correct the situation. One time I was put on hold for 25 minutes only to be told the department was closed for the day. Another time I was insulted by one of your employees when I tried to discuss cancelling my contract. After all of this I went back to ATT paying the premium so as to have the coverage.
I am now living in Islamorada,Florida for 6 weeks. I do not have cell phone coverage here. I called to discuss what had to be done with your offices.After almost an hour of talking with several people the tech department told me they would correct it and call me back within 24 to 48 hours. Why such a delay I still cannot yet understand. That was Monday 6 days ago and still no call. I then called your store in Greensboro to request their assistance. I was twice told they would call me back. I even discussed the problem with them. I still have not been called back. That was on Thursday of this past week.
I now count 16 days for which I have paid where my phone was basically inoperative and am now faced with no service for 6 weeks.
According to this inability to get phone service from you I am requesting you cancel my contrat with you immediately at no charge.
Regards
Rainey Sellars 336 456 0649
"In July of this year I visited your office on Battleground Av,in Greensboro,NC for the purpose of upgrading my cell phone. I was a customer of ATT.(ATT had been bought by SunCom)They convinced me to switch to SunCom due to the considerable savings I would receive and that the coverage would be the same. In the next 3 weeks I made 2 trips to separate parts of Virginia. I did not have reception on either trip, for 3 days the first one and 4 days the second one. In total I made 11 visits to this store for the purpose of getting the phone to operate successfully or to discuss how I could get coverage in Virginia. After initially being told there was no way I could go back to ATT they later told me I could and it was arranged. During all of this many calls were made to your offices to attempt to correct the situation. One time I was put on hold for 25 minutes only to be told the department was closed for the day. Another time I was insulted by one of your employees when I tried to discuss cancelling my contract. After all of this I went back to ATT paying the premium so as to have the coverage.
I am now living in Islamorada,Florida for 6 weeks. I do not have cell phone coverage here. I called to discuss what had to be done with your offices.After almost an hour of talking with several people the tech department told me they would correct it and call me back within 24 to 48 hours. Why such a delay I still cannot yet understand. That was Monday 6 days ago and still no call. I then called your store in Greensboro to request their assistance. I was twice told they would call me back. I even discussed the problem with them. I still have not been called back. That was on Thursday of this past week.
I now count 16 days for which I have paid where my phone was basically inoperative and am now faced with no service for 6 weeks.
According to this inability to get phone service from you I am requesting you cancel my contrat with you immediately at no charge.
Regards
Rainey Sellars 336 456 0649
Comments:
Posted by CrazyRedHead on 2006-01-17:
I understand your frustration over this, it is not very productive to have a phone that doens't work when you need it. When you agreed to the new contract with Suncom, you agreed to abide by the terms and conditions of the contract and the 175.00 ETF, if you decide to cancel early. It states in your contract and limited warranty that service is not guaranteed everywhere. If there are no Suncom towers in the area and Suncom doesn't have roaming agreements with who has the towers, you are basically out of luck and will have to deal. I would seriously consider finding another service provider. Suncom was my first provider and I didn't like them at all. I also broke my contract with Sprint because of service issues and paid the ETF, I actually saved more money going with Cingular then I would have if I would have stayed with Suncom.
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