Universal Truck Rental - Truck Rental

24' 5ton deisel truck - Compliment
Review by yleknib on 2012-12-10
Rating: StarStarStarStarEmpty Star
BURNABY BC -- First off let me tell you I've driven a lot of diesel trucks in my life as a professional driver so I didn't expect a Cadillac, what I got was a well used 24' box 5ton in rough shape but serviceable.

The engine was solid, pressure steady and glowplugs good, it ran decent enough and I had no trouble hauling fully loaded over mountain passes in rough winter weather (the Coq and Rodgers pass) the price came in at way less than Uhaul and the service was good, they gave me 3 extra days due to reducing my return time by a day.

I thought the informational video on how to fuel a diesel truck was a good idea but they should go a step further and teach people how to start one, after reading some reviews I can see a lot of idiots rent heavy trucks and simply don't know anything about them,
they don't start like cars, they take a lot of time to warm up before driving in cold weather, and don't expect a luxury ride.

All that said I had a positive experience with this company, moved 2000KM in rough winter weather, had no problems and would recommend this company to anyone who doesn't want to pay a ton of money/knows how to handle a heavy truck.
Company Response on 04/08/2013:
I am glad this driver had a good experience. We just want to correct a few items. The driver indicated he was experienced and commented on the trucks glow plugs. Universal Truck Rental's 24' straight trucks do not have glow plugs...they have a in line Air Intake heater and plug-in block heater. If it is cold (plus 5 or lower) plug the truck block heater in.

All Universal Truck Rental vehicles are new for only one day ... after that all our trucks are used. I do not know what rough shape means or how it is measured. However, all of our trucks are inspected every 3-4 months or sooner and the Government requires an annual inspection once per year. Universal Truck Rental completes government inspections twice a year.

When starting a large truck follow the dash board instructions. There is a wait to start light ... when it goes out turn the key to start the truck. It is that easy. When it is cold let the engine warm up at idle. Diesel engines have a hard time warming up when driven cold.

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