Quadrafire Pellet Stoves - Terrible service

Review by usa2ireland on 2012-12-10
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
I have only had my Pellet Stove for 1 year and already there have been 2 sensor problems in a 2 week span. Worse the dealer who installed is not allowed to service anymore and because of this I had to wait 10 days each time for the next available service tech to come out. Even though all parts were still covered by warranty, I still had to pay $155 each visit, because these people" were out of my service area" Not Fair! Not enough techs qualified to service, so no choices. This system is used because it is WINTER! Having to wait 10 days when the 1st issue was only resolved 3 days before is not good enough. That is 10 days of having to use another, more expensive form of heating my home, ie. propane, which is why I bought the Quadrafire to begin with!!! Not a happy Customer!
Comments:2 Replies - Latest reply on 2012-12-16
Posted by At Your Service on 2012-12-11:
In many cases warranty coverage doesn't guarantee a service time. Service area, demand and part availability all play an important aspect as to why.

Does your warranty coverage guarantee local servicing and a specific time frame? I'd really like to know if it does.
Posted by Starlord on 2012-12-16:
I have a question for the OP. We are part of a group of people who bought pellets for a needy family. Is it normal for a pellet stove to go through 40 pounds of pellets in 48 hours? Thanks in advance.

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