Mor Furniture - SEC Fraud

Refund Policy - Complaint
Review by sndrpgn on 2012-12-10
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
PHOENIX, ARIZONA -- I relocated to Phoenix from Ft Lauderdale and left all my furniture so I had to go shopping. I went to Mor Furniture after seeing a dozen commercials on TV. I purchased a bedroom, dining room and mattresses for a queen size bed. The items were not scheduled for delivery until 7 days later. My debit card was charged for the full amount on the day of the purchase despite shipping not occurring until a week later.

After 3 days I had buyers remorse and called to cancel my order. It has been 6 days since I cancelled my order and I still don't have my refund. I have called every day several times a day and they have lied to me, they have stalled me and they are committing fraud. They act like accounting is a thing out of their control instead of a person they can get to do whatever it takes to make the customer happy. They are keeping my money to make their books look better and in any state that is considered fraud.

I have not received any products nor services from them and at this point I will never do business with this company. They continue to tell me that "accounting" has to approve the refund...though it's funny how they didn't have to approve the charge! Really? Never again! If you're smart you will not do business with this company.
Comments:4 Replies - Latest reply on 2012-12-11
Posted by T on 2012-12-11:
There is no fraud here, yet. Refunds can take up to a few weeks, between a company processing them and then making it through the ACH system. Consumers often will say "but I was charged immediately," but that is just how it works.

I use my debit card for precious little - one of the many benefits of using a credit card is stuff like this would never even show up. But CC's are only good if you don't carry a balance.
Posted by CUontheFlipSide on 2012-12-11:
Refunds to a debit card do not work the same way as refunds to a credit card. They take longer, and in fact it could be your bank sitting on the transaction.

I missed the part about the SEC fraud. Where did the Security and Exchange Commission get involved?
Posted by At Your Service on 2012-12-11:
With all respect, was there anything to indicate you could cancel said order? Many times a consumer assumes they may be entitled to cancel an order and be due a refund, but this is not necessarily the case. When you make a purchase agreement, it is a contract that neither party may arbitrarily cancel. Can you imagine if they were to inform you that they had arbitrarily decided to to sell you the merchandise at the prices you had agreed upon?

I browsed over their website and I've got to tell you that, unfortunately, there is no indication that you are permitted an arbitrarily cooling down period that would allow you to cancel the agreement. Without such documentation, you don't have the ability to force the refund as it did not become part of the consideration for purchase.

The fact that they've told you someone has to authorize the refund means you may very well not get it. If this is the case, again, unless you can prove where you are entitled to such a refund, you may want to accept the delivery. At least you would have something to show for the transaction.

Best of luck and let us know how things progress.
Posted by Bob on 2012-12-11:
K-mart online got me on the refund. There was a pair of shoes I say, in-stock, so I put in my debit card number. Charged immediately, then a message came back saying the shoes were out of stock. I called and explained the situation and it still took about a week to get the credit back, but I did get it back. Be a little more patient OP.

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