TMobile - Do Not Expect Good Service

Posted by At Your Service on 2012-12-11:

I've always liked my T-Mobile service.

Posted by ok4now on 2012-12-11:

I made the same mistake of locking into a 24 month contract with T-Mobile. After 23 months I contacted them to see if they would let me out of the contract. No way. I was told that if I terminated the contract even one day early I would be subjected to a $375 early termination fee. Great way to reward a paying customer.

I'm now with Cricket. Yes the reviews are not great and they throttle back heavy internet users. So far no complaints. For $50 bucks a month and NO contract it works for me. Unlimited voice, text and internet. If I'm not happy I can walk. Even better is I don't have to deal with T-Mobile's arrogant customer service.

Posted by I love my son on 2012-12-11:

Ive had t mobile for about 15 years I've never had a problem with customer service or my service area..You are suppose to check coverage before you sign a contract. Me and my husband have the 49 dollar plan and the 4g is great,i listen to Pandora on my phone all day and do a lot of web stuff..

Posted by Gret M on 2012-12-26:

It is the customer's responsibility to read their contract. You have a 14 day buyer's remorse period in which to return your equipment and cancel your service with no penalty. Two weeks is long enough to determine if the service or equipment is adequate. Go past 14 days and you have no leg to stand on. If you are post paid you signed a two year contract. You are expected to keep the contract you agreed to. Hence the early termination fees. There is no guarantee of service. The provider has no way of knowing if your home or business is in a dead zone even if the area map shows 4G. To get a signal booster you are put through an automated system which tells you the terms and conditions, then you must punch in a number to agree or disagree with the terms and conditions. If a phone is the issue it is a manufactoring issue. The provider will return it for you out of convenience but will charge you. You can return to the manufacturer on your own to avoid those charges. And, these charges are charged from the manufacturer passed to the provider. So, the provider passes the charges to the customer. I am concerned about the unlimited talk, text and data for $49.99. That is either prepaid - no contract or termination fees. Or, small busniess value plan if postpaid. I suspect the latter. Reoccurring charges? For what overages fees? I'm not sure what reoccuring charges mean.