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Empire Carpet - Empire Lied
Complaint
Review by CSYDOR1 on 2012-12-11
Rating: 
Resolution Update on 01/15/2013:
The manager did give me a price match after this post and the carpet was install. I will say if you are not happy call them
The manager did give me a price match after this post and the carpet was install. I will say if you are not happy call them
DEARBORN HT, MICHIGAN -- Empire qoute 3 time in one sitting and final after reaching a real price we agreed to a install if they could match a small local carpet company.
The salesman stated he could until the day before the install and than he stated he could match as the quote was to low. So I had to cancel my birthday party as I had no carpet. Thanks empire for poor service oooh I forgot you can't help as the match price program only applies when you want it to. ON a scale of 1-10 they are a -2
The salesman stated he could until the day before the install and than he stated he could match as the quote was to low. So I had to cancel my birthday party as I had no carpet. Thanks empire for poor service oooh I forgot you can't help as the match price program only applies when you want it to. ON a scale of 1-10 they are a -2
Company Response:
We’re disappointed to hear about the confusion regarding the price of your order and any inconveniences that occurred as a result. We would like to learn more about your situation and work towards a resolution with you, but unfortunately, we cannot locate your account with the information in your post. Please call us at 888-588-2315 x4195 or email customersupport@empiretoday.com, and we will reach out to you. Thank you. Rebekah Clerk, National Customer Service Manager
Comments:
Posted by ok4now on 2012-12-12:
Empire did you a favor. Had you bought their sales pitch and installed their junk carpet you would be really sorry. Shop for a reputable carpet dealer who stands behind their product.
Posted by At Your Service on 2012-12-12:
They have no business contacting you after the fact to tell you they're not going to honor a transaction that sounds like it had been previously approved. If they are such a company, though, you're probably better off buying somewhere else.
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