Hyundai - They do not stand by their warranty
Engine Block!! - Complaint
PHILADELPHIA, PENNSYLVANIA -- On Monday of last week (12/3), my husband was driving our 2007 Hyundai Entourage minivan to pick me up from work, after visiting a friend.
I received a telephone call from him that the car had stalled and was overheating. We immediately called AAA to tow the car to Pep Boys to run a diagnostic on the car to see if it was something simple. Pep Boys had indicated that the car had a "blown head gasket". The mechanic at Pep Boys said that we needed to have the car towed to the Hyundai dealership because it was a warranty issue that would be covered (the cost of this would be in the range of $3,700.00 and we have a 10 year - 100,0000 mile power train warranty to cover things like this).
After having the car towed to Pacifico Hyundai at 6715 Essington Avenue, Philadelphia, PA, on Monday, the service department did not take take our vehicle into the shop until Thursday (stating that appointments come first). After waiting another day, we were informed by the service manager - "Keith" (215) 492-1700, on Friday morning (12/7) that it was definitely a blown head gasket and would be covered under our warranty. Keith was ordering the parts needed and indicated that the car would be done by Monday or Tuesday (today) at the latest. During this time, we had requested that we be provided with a "loner" car, the courtesy of which was usually extended if it was a warranty issue and the car was required to be in the shop for a long period of time. Time and time again, we were told there was nothing available. On Sunday night (12/9) we had no choice but to rent a car due to the fact that we had appointments that we could not get to through public transportation. We rented the car on Sunday (12/9) and will be returning it tonight (12/11) - which we have paid for out of our own pocket. On Monday night (last night), my husband received a telephone call from the service manager and Hyundai stating that now the "engine block" is bad and they were not going to honor their warranty due to the fact that "we kept driving the car when it was overheating"!!!!
We have NEVER, EVER had any type of problem with this car, other than on 12/3 when the car stalled and overheated!!!! We never had any leaks, nor overheating, or ANYTHING AT ALL WRONG WITH THIS CAR!!! We never had any problems whatsoever with this car!! As soon as the car stalled THAT DAY (12/3) - when we had it towed - WAS OUR FIRST AND ONLY NOTICE THAT SOMETHING WAS WRONG!!!!!! And now, we're told that it's not going to be covered because of something that went wrong on 12/3 THE VERY DAY WE HAD THE CAR TOWED TO THE DEALERSHIP??? They keep telling us that "because we continued to drive it while it was overheating".... WHICH IS ABSOLUTELY NOT TRUE. NOTHING CAN BE FURTHER FROM THE TRUTH!!!! This is just Hyundai's way of trying to get out of their warranty agreement!!!
We have had this car since 2007. We have been a one-owner family. We have taken care of this car like it was our baby. We brought it in for oil changes, etc. when required, did all the maintenance and upkeep that was required. And now we are told that this is not going to be covered because of something that is absolutely and unequivocally NOT our doing???? NO, this is absolutely unfair.