Direct TV Stinks
I was recently offered the GENIE system for $99.00, if I signed a two year agreement. I thought it was a good deal so I agreed. They then transferred my call to a gentleman with a very heavy Indian accent. I received a $10. credit and I assumed it was bundled with the GENIE. Less than 24 hours later I changed my mind and was told by DIRECT TV that the $10. credit was IMPOSSIBLE to delete. I told them that nothing is impossible, that all you had to do was hit one button on the computer, but the truth was that they didn't WANT to reverse the credit. They tricked me and had me and they were not going to let go. I am stuck for 2 years with this company. The instillation is a nightmare. The so called technicians are just independent contractors who have very little knowledge of how to install the equipment correctly. I have had five different people come over and only one knew what he was doing. So in essence the customer service is terrible and the instillation is horrible. Why deal with this company???
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