Tree Classics - Poor Quality and Customer Service
12 foot pre lit Christmas tree 2010
This was my first pre lit artificial Christmas tree. Paid in excess of $1500 for this disaster. Although the 12 foot tree is very nice, After one season of storage according to manufacturer guidelines I assembled the tree the next year and found that I needed to replace almost 1/3 of the lights that had burned out. I Called customer service to complain and got the run around about their bankruptcy/new ownership and inability to honor any warranty. They said the "New owners" just bought the company name and were not responsible for product problems prior to re-organization. I swear to God the customer service representative was the same lady who took my order the year before! I did some research and found that they lost a court fight with some Chinese manufacturer for poor quality light products in 2010 and filed for bankruptcy to avoid paying the damages awarded. Looks Like I am the unlucky recipient of whatever product quality they were fighting about. They sold me a product that they knew they were in trouble with in 2010. In 2011 I had to purchase 15 replacement packages of fifty lights each(750 individual lamps)and could not even secure a lousy 10% discount on them in lieu of the lost warranty coverage. I am out of replacement lights now in 2012 as I have spent the last three nights replacing about four lights on every branch as I assembled the tree. There is clearly something wrong with the product quality of lights in the pre lit tree product line sold by this company prior to 2011 as it looks like they have moved to a different mini light vendor in later products. I would be very wary of buying here. I understand that bankruptcy changes things. But you would think that a purchase in excess of $1500 would at least get you some consideration and perhaps keep me as a returning customer by providing some free replacement lights or at leas a discount on a new tree. I won't buy from this company again. In fact I might just go back to non lit. Its a heck of lot easier to string your own lights than to replace a couple hundred every season. The replacement bulbs they sold do not fit into the socket so I have to take each each new lamp bulb out of the socket it was shipped in and replace it into the socket of the burned out lamp. Not fun.
The bulbs do not release easily and its a real ordeal.