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North American Bancard - Never Got a Copy and NABC charges More Than It Promise
Complaint
Review by thangng on 2012-12-12
Rating: 
North American Bancard advertise:
- No contract
- No cancellation fee
- 0.50% for Visa, Master, Discover debit cards
- 0.50% for Visa, Master, Discover credit cards
- No mid qual
- No non qual
- 0.08 cent transaction fee
- $5/monthly service fee
New program begins from Jan./2012.
Satisfaction guaranteed.
Base on what NABC advertised above. In late August, 2012, I called the representative and he showed up next day. He asked me sign the paper in order to keep the rate and will give a copy of what I signed when he come back to install the credit card terminal. Yes, the terminal installed, but he never give a copy. In the first 2 months I called this agent so many times to ask for a copy, he never picked up my calls, and I even Left him a lot of messages. So I had to call his company, the representative who I talked with, I asked "why is your representative the one who I first talked and signed paper with never answered my calls and never gave me a copy" this guy said apology to me for that and he said he is going to mail me a copy. By the way I asked him if in the future some point I don't like this service any more, can I cancel? He yes I can cancel, but I have to pay for the early termination fee because he said I signed the contract for 3 years. So disappointed! I never knew that. This time was in late Oct. or early Nov., 2012, until now 12/11/2012 I haven't got a copy that the representative asked me to sign in order to keep the rate, not a contract.
Nov., 2012 statement. Deposit totals $2297.75. It charged me $70.45. Couple days after I got another Nov., 2012 statement total charge is $116.90 from $2297.75 total deposits.
I called the agent, who I first dealt with, in days at the end he picked up my phone and told me scan the statement and email him then he will explain it, after that I kept calling him again and again he never answered my calls. So tired, so disappointed, and so headache.
Don't do business with this North American Bancard.
I will tell every single friend of mine about how bad of NABC service and on Facebook or everything I can reach out to people.
- No contract
- No cancellation fee
- 0.50% for Visa, Master, Discover debit cards
- 0.50% for Visa, Master, Discover credit cards
- No mid qual
- No non qual
- 0.08 cent transaction fee
- $5/monthly service fee
New program begins from Jan./2012.
Satisfaction guaranteed.
Base on what NABC advertised above. In late August, 2012, I called the representative and he showed up next day. He asked me sign the paper in order to keep the rate and will give a copy of what I signed when he come back to install the credit card terminal. Yes, the terminal installed, but he never give a copy. In the first 2 months I called this agent so many times to ask for a copy, he never picked up my calls, and I even Left him a lot of messages. So I had to call his company, the representative who I talked with, I asked "why is your representative the one who I first talked and signed paper with never answered my calls and never gave me a copy" this guy said apology to me for that and he said he is going to mail me a copy. By the way I asked him if in the future some point I don't like this service any more, can I cancel? He yes I can cancel, but I have to pay for the early termination fee because he said I signed the contract for 3 years. So disappointed! I never knew that. This time was in late Oct. or early Nov., 2012, until now 12/11/2012 I haven't got a copy that the representative asked me to sign in order to keep the rate, not a contract.
Nov., 2012 statement. Deposit totals $2297.75. It charged me $70.45. Couple days after I got another Nov., 2012 statement total charge is $116.90 from $2297.75 total deposits.
I called the agent, who I first dealt with, in days at the end he picked up my phone and told me scan the statement and email him then he will explain it, after that I kept calling him again and again he never answered my calls. So tired, so disappointed, and so headache.
Don't do business with this North American Bancard.
I will tell every single friend of mine about how bad of NABC service and on Facebook or everything I can reach out to people.
Comments:
Posted by At Your Service on 2012-12-12:
If, in fact, he tells you that your contract states there is an early termination fee prior to three years, ask politely for a copy of said contract. I'd place the request in a documented form of writing. If they can't produce this said agreement, signed by you, then there is no way for them to enforce it. If they can, then you have your signed contract.
For what it's worth, if the terms you've listed are actual, you've got one heck of a deal and deserve to enforce it. I'd be surprised as I've never seen anyone get that low of rate.
Please keep us posted.
For what it's worth, if the terms you've listed are actual, you've got one heck of a deal and deserve to enforce it. I'd be surprised as I've never seen anyone get that low of rate.
Please keep us posted.
Posted by North American Bancard on 2012-12-12:
We apologize for any misunderstanding that may have occurred while processing with NAB. Unfortunately, we are unable to locate your specific account based on your post, however I'd love to speak with you further regarding it. Please feel free to contact me at your earliest convenience. I can be reached by phone at 866-485-8999 ext. 1443. If I do not answer please leave a message and I will return the call. Again, we apologize for any inconvenience and I look forward to speaking to you. Thank you for your time, M. Baxter Research Analyst.
Posted by thangng on 2012-12-14:
Please let me know how to attach the ad from NABC then I can scan and put up here.
Posted by DebtorBasher on 2012-12-14:
Probably the best way would be to scan the ad and save it in one of your photo programs as a gif or jpeg...Then click on 'edit' your review and you should be able to attach it...IF you don't have the option to do so on your 'edit'...send it to the admin as an attachment and they will be able to post it on your review...
admin@my3cents.com and tell them it's for review #915836.
admin@my3cents.com and tell them it's for review #915836.
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