Air Canada Complaint - Disgrace to Canadians
EDMONTON, AB -- Here's a recent complaint letter I faxed to Air Canada's so called "customer solution" department. Its been a week now, no reply from these guys and from what I hear about them, I don't expect one. I will be bringing this up with the "Canadian Transportation Agency" and may I suggest anyone with an issue with Air Canada to do the same cause Air Canada will not help you! Don't waste your time. Go directly to the government agency: http://www.cta-otc.gc.ca/cta-otc2000/complaint-forms_e.html
Anyways, I will also begin the dispute process with the help from MasterCard as well, eventhough MasterCard already said they can't do awhole lot about it, well at least its something.
To Whom It May Concern:
As a consumer today, it is becoming more and more difficult to find a company that you can rely on for fair and ethical business practice. “Fair and ethical” is far from what I found with your company to say the least.
I have been an Air Canada customer for quite sometime and have yet to come across a situation that boils my blood in such a way as it had today. Historically, I’ve come to the understanding that it pays to buy ahead of time for “future products” just like a pre-sell for real estate where prices will always be cheaper well ahead of possession.
I booked a flight with you on January 8 for my wife and I at $91/person, I checked again today and my exact same flight has dropped to $73/person. I called your customer service number and was eventually transferred to an “Andrea Olson” (supervisor) in the hopes of an adjustment of some sort. Well, Andrea was not only unreceptive to my concern; she said it was my fault for booking early.
Long story short, I hung up feeling cheated and disgusted by your company and I can tell you this, everyone in my company thought the same way! It would be a different story for example if I bought a stereo for $500 today and it went on sale 4 days later for $490 because at least I got to use the item for the past 4 days but what of this? My flight is more then 1 month away, I haven’t even touched the product yet and I have to pay more! Does that make any sense?! I took the initiative to book ahead of time and I got burnt, not only am I paying more with you people, I’m also paying more interest on the MasterCard I booked the flight with in the first place. I don’t believe I’m being difficult; all I wanted was a fair solution. Instead of coming to a compromise and sending me away at ease, now you’ve caused me to become an incredibly PISSED OFF Air Canada customer and as a result gave me a mission to share this awful experience with your company to everyone I work with and everyone I know for as long I can.
I highly doubt Air Canada understands the concept of customer service considering the way your staff treats their customers. I would also like to point out that I am currently in the process of filing a dispute with MasterCard with regards to this situation. I am not entirely sure who and where I am going to bring this up with next but I can assure you that I have the means and the ability cost you some business.