[X]
Write ReviewJump to 
4
Helpful
Votes
Votes
Work out world - Cancellation policy
Review by Sthickening on 2012-12-12
Rating: 
WALL, NEW JERSEY -- Work out world's cancellation policy and general customer service is horrible. I joined at $5 a week and was told no problem to cancel. It turns out that a certified letter is required on top of that they charge for an additional 30 days. I joined for only a few months and had to stop for health reasons and they charged me an annual fee on top of the regular fee which was never Bally disclosed. Most of the gyms have very young people at the front desk and many have no customer service training which reflects the overall character of Work out world.
Comments:
Posted by At Your Service on 2012-12-13:
I'm sure the certified letter is a recommendation on their part to protect your interests. Without it, you have no way of showing you mailed said letter.
You might ask them for a copy of the contract you signed. It should defiantly clear up any confusion as to what you've agreed to and what they may be trying to require of you now.
Thanks so much for the post.
You might ask them for a copy of the contract you signed. It should defiantly clear up any confusion as to what you've agreed to and what they may be trying to require of you now.
Thanks so much for the post.
Posted by wjk898 on 2012-12-13:
All these outfirs do this. They for some reason assume nobody ever looks at their credit card bill. Far as I can tell all of these gyms are flim flam outfits who have good lawyers that are real effective at getting that money out of anybody who "joins." You may not have knowingly signed a contract for a year - but I bet they can prove you did. You just think you were on some five dollar a month program. Truth is a lot of them have these but there really is no such thing.
Posted by CrazyRedHead on 2012-12-13:
I'm sure this is in there stated in the contract or rules and procedures section. Most all gyms do it this way, except for my gym. I chose a month to month fee and if I chose to leave I just stop paying and don't show up and it's only $20.00 a month for facilities and classes.
Posted by wjk898 on 2012-12-15:
To Crazy Redhead: If they ever got a credit card number or a bank acct number, just try to stop paying and see what happens. The way you wrote your response I presume you are plunking down cash - right?
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
