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AT&T Wireless - Nice People Have Built Organizational Disaster - Awful Customer Service
AT&T Wireless service - Complaint
Review by monkey592 on 2012-12-12
Rating: 
REDMOND, WASHINGTON -- Son's I-Phone was stolen. I spent 2 1/2 hours on the telephone with these clowns. Was told to make a payment as a credit on son's account toward new I-Phone, then son walks into corporate-owned AT&T store and is told credit on his account cannot be applied toward new phone! (???!!!!!!!!) AT&T took my money and then would not apply it toward the new telephone. This company has to be the most poorly run company on earth. Find another option- Sprint? Go without a phone before you use AT&T.
Comments:
Posted by At Your Service on 2012-12-13:
If you'll look a few reviews down, there's a couple of Sprint complaints, after that T-Mobile, Verizon and about every other cell phone provider out there.
It's too bad you couldn't have paid him directly to resolve the issue. I assume there was an outstanding balance on your son's account that the payment was used up for before he could use it for the phone. Well, now that the balance has been paid down, he should be able to use the funds set aside for his phone bill to buy the new phone himself.
It's too bad you couldn't have paid him directly to resolve the issue. I assume there was an outstanding balance on your son's account that the payment was used up for before he could use it for the phone. Well, now that the balance has been paid down, he should be able to use the funds set aside for his phone bill to buy the new phone himself.
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