Sears - Mail Fraud
Snake Bite Monster Truck - Complaint
CHARLESTON, SOUTH CAROLINA -- I was trying to finish up my Christmas shopping and could not find the 'Big' item my son wanted. The R/C Snake Bite Monster Truck. I entered and Sears and asked where their toys dept. was, I was informed that they did not have one, but they could order an item and have it delivered by Christmas.
I placed the order and paid in cash the $125.03 to have the item shipped to my home. Well lo and behold on December 5th I received a Snake Bite Monster Truck for a 3 y/o not worth more than $20 in value. Sears refused to refund my money and state the fulfillment center is responsible and that they would contact me within 48 hours.
Well 4 days later no correspondence, so I e-mail them on the 8th for an RMA in which they fought with me to give, now they have their product and my money. I went to Sears where I purchased the item and paid them and they refused to refund me my money. They wanted me to accept an agreement that they would refund a partial payment. They want to charge me a restocking fee, plus the shipping fee and wait 2-3 weeks to receive the funds. They kept trying to insinuate that I ordered the product through Sears.com and their fulfillment center Michal's Marketplace also used the terms 'you' ordered. When in fact I did not order it but the Sears at Citadel Mall ordered it for me and I paid them in cash. I have the receipt, photos of item shipped, Michal's return protocol, their rude e-mails to me and still no R/C monster truck. When I returned to Sears after returning the incorrect shipped item their store mgr Ricky, outright refused to refund my money!