Kmart -

Posted by sp on 2012-12-13:

Local stores have no control over the website. There should be a number on the site to call for help.

Posted by Tezrien on 2012-12-13:

Web sites are often not affiliated with the brick and mortar stores. I am sure the person you talked to locally had know way of knowing what the website sells (merchandise for web sites can be kept in multiple warehouses in many locations) and honestly had no way of helping you. However if you had taken the time to looks on Kmart's site under the "Contact Us" link there are multiple ways to talk to someone that probably could have. Here is the link to that area of their site. Good luck to you.

http://www.kmart.com/csemail/nb-100000000000009?adCell=WF&adCell=WF

Posted by Susan on 2012-12-13:

Traditionally a size medium is a range between 8-10 and items can only be ordered as small, medium or large, not the numeric size.

Posted by clutzycook on 2012-12-13:

So you ordered from online, but you called a physical store to complain? The stores and the websites are more often than not separate entities and one usually doesn't have anything to do with the other (with the exception of the return/refund/exchange of online orders). That's why you may find an object on a store site that is cheaper than your local brick and mortar and they refuse to price match. I agree that the salesperson could have been more professional in this situation, explaining where you should direct your complaint; but you should probably try calling the corporate office to get this issue addressed.

Posted by gobabyglo on 2012-12-13:

In coat sizing each size fits two dress sizes. medium fits size 8 to 10 not size 8 or 10.You do not get to choose either 8 or 10. Large size is 12/14, extra large is 16/18.

Posted by At Your Service on 2012-12-13:

It sounds like the issue has already been discussed that the sizing represents sizing 8 through 10, not 8 or 10.

Knowing that the coat may not fit, it would have been better to find a coat locally, trying it on and purchasing it there. Clothing such as this is always a difficult thing to buy mail order.