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DISH TV - Failure to Arrive for Install Appointment

Install 2nd Receiver - Complaint
Review by gelafontaine on 2012-12-13
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
Resolution Update on 12/16/2012:
Today, Sunday following the original appointment, an installer arrived to perform the scheduled install. Job done well and professionally.
MADISON CO., KENTUCKY -- Appointment for install of second receiver was this morning, 8-noon. No installer arrived. No notice for failure to appear was received. Lost the morning to waiting in-home. Call to DISH results in a new appointment (I requested first available) for Sunday morning.

During my initial request for this new equipment I asked for the return of the original installer. He did a good job, has my confidence. I know they exist.

Upon subsequent confirmation of address and contact info for the rescheduled install...for the 3rd time...I was offered a "back channel" phone number to further my complaint. This number did not get me to DISH. It was to a solicitation for a "free" cruise, with no customer service being available or offered. Worthless
Comments:1 Replies - Latest reply on 2012-12-14
Posted by At Your Service on 2012-12-14:
Missing appointments is a pet peeve of mine. It's absolutely not appropriate, especially without a call with any explanation.

Thanks for the post.

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