Netspend Corporation - Netspend Stole My Money/Unhelpful With Dispute/Bad Customer Service
Netspend Prepaid Debit Card - Complaint
AUSTIN, TEXAS -- On December 8th I went to a local 711 to withdraw $300 from a Citibank atm. The atm never dispensed the cash but took the funds out of my card. I called Netspend to file a dispute. Their customer service is horrible. It took me 3 tries to get through to someone decent to hear me out.
The first 2 representives I got made me feel like it was my fault, and after asking for a supervisor no one would put me through, because I got my security questions wrong they kept hanging up on me. Finally the 3rd time the person I got who finally heard me out and could speak english gave me directions on what to do. But now after telling me I had to wait 10 business days, they are now saying it's going to take up to 45 days. I'm very frustrated on why this investigation takes so long. That money was to be used for xmas presents and now I have no way to get my children their gifts.
The day before this whole situation happened, I ordered a new card as I qualified for the over draft plan. When I called on the day of my dispute they stated there was never a new card ordered. The workers are rude, they need to learn better english to assist customers. I hate Netspend and I want my money back. As soon as this is all over with I am no longer going to be dealing with them after being a loyal customer for over 2 years.