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Netspend Corporation - Netspend Stole My Money/Unhelpful With Dispute/Bad Customer Service
Netspend Prepaid Debit Card - Complaint
Review by acartagena85 on 2012-12-13
Rating: 
AUSTIN, TEXAS -- On December 8th I went to a local 711 to withdraw $300 from a Citibank atm. The atm never dispensed the cash but took the funds out of my card. I called Netspend to file a dispute. Their customer service is horrible. It took me 3 tries to get through to someone decent to hear me out.
The first 2 representives I got made me feel like it was my fault, and after asking for a supervisor no one would put me through, because I got my security questions wrong they kept hanging up on me. Finally the 3rd time the person I got who finally heard me out and could speak english gave me directions on what to do. But now after telling me I had to wait 10 business days, they are now saying it's going to take up to 45 days. I'm very frustrated on why this investigation takes so long. That money was to be used for xmas presents and now I have no way to get my children their gifts.
The day before this whole situation happened, I ordered a new card as I qualified for the over draft plan. When I called on the day of my dispute they stated there was never a new card ordered. The workers are rude, they need to learn better english to assist customers. I hate Netspend and I want my money back. As soon as this is all over with I am no longer going to be dealing with them after being a loyal customer for over 2 years.
The first 2 representives I got made me feel like it was my fault, and after asking for a supervisor no one would put me through, because I got my security questions wrong they kept hanging up on me. Finally the 3rd time the person I got who finally heard me out and could speak english gave me directions on what to do. But now after telling me I had to wait 10 business days, they are now saying it's going to take up to 45 days. I'm very frustrated on why this investigation takes so long. That money was to be used for xmas presents and now I have no way to get my children their gifts.
The day before this whole situation happened, I ordered a new card as I qualified for the over draft plan. When I called on the day of my dispute they stated there was never a new card ordered. The workers are rude, they need to learn better english to assist customers. I hate Netspend and I want my money back. As soon as this is all over with I am no longer going to be dealing with them after being a loyal customer for over 2 years.
Comments:
Posted by At Your Service on 2012-12-14:
I don't know how one could possibly prove that they had not received funds when an ATM confirms a transaction. I'd suppose they have to manually have the ATM video tape reviewed and account for the funds. I'm not surprised that the whole process takes so much time. Aggravating I know, but very understandable.
Hopefully you'll get the funds returned. Please keep us in touch if you don't.
Hopefully you'll get the funds returned. Please keep us in touch if you don't.
Posted by leet60 on 2012-12-14:
You might want to check the ATM for a number to reach the company that owns the device. Part of the delay you are experiencing is that the owner of the device has to verify the funds were not available at the time of your withdrawal. If they can speed up the process by notifying Netspend as soon as possible it should help to resolve the issue more quickly. The remainder of the time is simply a hold by "Netspend" or their bank, to ensure the ATM owner does not dispute your claim.
You can try to pressure netspend to act more quickly. I am not certain this number is up to date but found it on my contacts list:
CEO of Netspend Dan Henry@ 512-532-8200 Ex. 8780
You can try to pressure netspend to act more quickly. I am not certain this number is up to date but found it on my contacts list:
CEO of Netspend Dan Henry@ 512-532-8200 Ex. 8780
Posted by amber on 2012-12-17:
I am in the same boat except it was verizon that took an unauthorized amount. netspend is not helping and xmas is ruined.
Posted by Rhonda Schoonover on 2013-01-31:
Just got a netspend card in the after reading the reviews no way Im poor already!Thanks for the info!
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