Best Buy - INSANE employees!
Panasonic Vacuum - Complaint
Resolution Update on 01/10/2013:
So the VP of customer service had someone contact my Mom today and apologized left and right. He admitted I WAS on the order as a recipient and it was uncalled for. I should have been given the vacuum.
He gave her a $100 gift card and said they are investigating the employee and manager. Since the store manager now claims he didn't know what cust svc employee it was. What a mess!
Still, my mom and I have stayed away from Best Buy since the incident.
FORT WORTH (HULEN STORE 176), TEXAS -- So my parents placed an order (and paid) for a vacuum online and BestBuy.com said they would add my name on the order to pickup at my local store. When I got there, the CSR told me she would not let me have it because I didn't have the credit card.
She offered no apologies or help and told me to call BestBuy.com I had to call my parents, who called the website, who called the store and told them to let me take it.
I went back in and a different employee told me, yes corp office called and said for me to have it. But again the CSR said no. She said, just because corp office tells us doesn't mean we can do that. She told me to call them back.
I told her she needed to call them, because they said I could pick it up. After another 40 minutes, she told BestBuy.com to redo the entire order and add my name again. After all that, she said they messed up the pickup date, and I still couldn't have it. The needed to fix it again.
I told her I would need to come back, I had been there for 1 HOUR and I had to pickup my 3 yr old son from day school. She told me, NO you need to wait here in case they need to ask you questions. I said no I'm going to get my kid so give me my drivers license back and left. LOL WTF?!
My parents were furious, they called the store manager, who then accused them of fraud because they wanted to add my name to their order after the fact. My mother explained all this was done before they even took her credit card. Bestbuy.com put me as a recipient on the order before she paid.
The store manager refused to give her his name when she asked. He finally admitted his first name. He told them he would call back or corp office. Neither one ever did.
My parents are having to dispute the charge with their credit card company. And went to Newegg instead!
These people are INSANE!