Z galleries - Z Gallerie Stole Christmas
Bedroom Set - Complaint
NASHVILLE, TENNESSEE -- I placed an in store order, (paid in full) at Z Gallerie in Nashville TN. Two months before Christmas. I was told it would be 2 weeks for my delivery. It all goes wrong from here. They called and gave me a time not asking for a time ( so my husband takes off work for half day), to be there on their time. Furniture arrives damaged, after refusal of furniture, I spent the other half of the day trying to get someone on the line for customer service. Finally speaking with CS, I was told it would take an additional 2 weeks for a new dresser, when I asked about a express delivery so it could be here before Christmas, explaining to them it was a gift for my daughter. They couldn't and wouldn't bend. Then asking for a full refund, they said I would have to pay $95.00. Please be aware Z Gallerie has no Heart for no one, not even kids on Christmas.