Dish Network - Setting the Record Straight
Service/Equipment Order Clarification
Pending the arrival of a Service Tech to provide and install a second DISH receiver, I read some of the posts here for info concerning The DISH network's business practices. I believe there is reason for concern.
I decided to document my understanding of the agreement reached with The DISH Network for provision of the second receiver.
I feel fortunate that I am a former customer of Time Warner Cable and still use them for Internet access. I also feel that being in the 11th month of a 12 month agreement with DISH provided me with some valuable leverage.
The DISH representative I spoke with tried to get me to agree to a 24 month contract for "new services". I politely declined. I was offered the option to purchase the new receiver for ~$450. I declined that offer as well. It was at that point in our conversation that I asked the representative if they thought I should contact Time Warner to determine if they would want me back as a customer. My question resulted in my being handed off to a supervisor.
The 2nd DISH representative was more interested in my way of thinking.
I was offered my second receiver at no cost and with no contract. It will add $7 monthly to my bill as a second source of programming within my home. I'm fine with that.
The $15/month discount that I "received" upon initial set-up 11 months ago has been extended another 12 months. The bundle for HBO, Cine Max and Showtime has been given ~50% discount to cost about $18/mo. I'll be paying almost $100/mo. + taxes for my selection of programming.
I took 1 additional step today to forestall any quibbling with Service Rep's in the future. I summarized my understanding of the agreement reached by phone and opened a DISH Chat connection through customer service. I copied and pasted my understanding into the cordial conversation with customer service. I explained my reason for doing so as to "document my understanding of our current agreement in order to avoid misunderstandings in the future".
I think it took the customer service representative a few exchanges of info to wrap their head around what I was doing...that's fine, as well. I was given 2 e-mail addresses for future use, if needed.
Upon conclusion of this DISH Chat exchange I copied and pasted it into Word, then printed it. DISH now knows my understanding of our agreement, I have a written record of it and it is documented before installation of the new equipment.
I will assess in the coming months the value of my efforts today. HTH