Tree Classics - Horrible Customer Service Worse Product!
OAK CREEK, WISCONSIN -- FIRST REVIEW I'VE EVER WRITTEN. Soooooo disappointed! We do not have a lot of money but decided to buy a tree in 08 with some money left to us by my wife's grandfather who dearly loved Christmas. The first year the tree looked great and we were very happy, the second year there were several dead spots so we ordered replacement bulbs and the lighting gun and fixed everything. Each year it got progressively worse and we are now on the fourth year and over half of the tree does not light up. Wires are pulling out of the junction box which I cannot open because of the proprietary screw heads they use, I requested a wiring diagram and a tool so I could fix myself and the response I got was to "check your local hardware store". I am a craftsman by trade and this is not a screwdriver you can buy. I replied back now getting frustrated that this was what they considered customer service explaining to them that I was not asking for anything from them other than some help so I could fix myself. The response this time was to have me refer to the troubleshooting guide they offer on the website which is good for beginners but absolutely useless when you are having the extensive issues that we are having. I understand that it is 4 years old now and that things will wear down however I'm not asking for a replacement just information on how to fix it. you can't tell me that they don't have wiring plans for it! someone has to build it!
We are so frustrated and disappointed in the lack of concern by them and I would NOT RECOMEND THEM UNDER ANY CIRCUMSTANCES! BUYER BEWARE IF YOU EVER HAVE ISSUES THAT NEED TO BE RESOLVED. After spending over $900 I just expected more.