Staples - Horrible customer service at copy and print station
NAPERVILLE, ILLINOIS -- I went into a Staples Store at the Route 59, Naperville, IL location and went directly to the copy and print service desk. There were 2 employees behind the counter working and not a single customer in line waiting on a service. So I went directly up to the desk, and waited patiently for someone to approach me and ask what they could help me with. However, the first thing that came out of anybody's mouth, was from the lady sitting behind the service desk working on a computer, and she told me that she was about to clock out so I needed to wait for the man in the back to help me. I wasn't even greeted with a polite hello. So I just said okay and waited for the man to finish up his cutting project.
The man came over to me after probably just a minute and asked if I was printing something out and if I had a file on a USB disk with me. And I said yes. And he asked me how many pages I needed to print, and I told him only 2. So he explained to me that I could use a computer they had set up for self assistance, and just plug my USB in and print directly from the computer. I thought this is great, because I only have 2 pieces of paper I need printed, and I am computer savvy, so this is a very convenient thing to have for people like me that just need to get in and get out, with a very small order. But once I plugged my USB into the computer, I saw that you charge 20 cents a minute for the convenience of using your computer. I think that is absolutely ridiculous to charge a customer to use a computer on top of what they have to pay to print, when Staples has people working at the print station that are meant to service customers for that exact need!
So I decided not to get charged for using the computer, when there is an employee working at Staples that can print my order, and there is not a single other customer in line. Well, then the man tells me that I am going to have to wait until he has finished up with his cutting project, and then he can help me. So he took time out of his cutting project to teach me about the computer and how to use it, and then goes directly back to his project. But he cannot take 2 more minutes out of his time to print the 2 pieces of paper, I, the customer, need printed?!? I am absolutely in shock that Staples runs their business like this. I have to wait for an employee that is paid to be in customer service to finish up his project, when he has his entire shift to cut paper, instead of help the one customer they have in the store. And my only other option is to pay additional to do it myself.
An employee that works in customer service is hired to help customers! Not to tell them they have to wait until they are finished up with their project. And another little anecdote...the lady that told me she was clocking out, was still working on the computer when I left.