Balsam Hill - Balsam Christmas Trees and Customer Service S**k
Balsam Hill Christmas Trees and Customer Service
REDWOOD CITY, CALIFORNIA -- $1200 tree used once; second year top tier and middles tier of the Tree lights do not work. Call Balsam Hill customer service, CS will not allow you to speak with the warranty dept., tell us they will send us two new sections of tree; 10 days later we get two strings of lights and a how to booklet..on how to re-string their tree! Are you kidding me. Bottom line is they are anxious to sell you a tree but have no interest in backing up their product. Save your money and go to Lowes or Home Depot, At least they will take the tree back if you keep the receipt.