Whirlpool - Difficult To Clean Smooth Top Electric
Whirlpool Smooth Top Electric Range - Complaint
PENNSYLVANIA -- We purchased a new Whirlpool smooth top electric range recently-don't have model number on hand. mostly works fine, especially the oven. However, the glass/ceramic top develops stains with each use. we used the recommended glass cleaner over and over and over again but, the stains persist. we contacted customer service, since the oven was under warranty (just 3 months old). they sent a service technician out. The technician could not do anything about it and since it was over 30 days since purchase, the glass top (cosmetic issues) was not covered by the warranty. we called customer service again and they were extremely rude and extremely unconcerned. they said someone would call back, but no one did. chasing down someone in customer service who cares, is becoming impossible. on top of this frustration, the service company who sent the technician, on whirlpool's behalf, sent us a bill for over $100-for the service call. we normally like Whirlpool products, but this oven is a disaster. advice to others: try another brand.