Bosch Complaint - Rust created by dishwasher on silverware
PALMETTO, FLORIDA -- We bought a Bosch (top of the line) dishwasher in July of 2004. Soon after we noticed that it smelled after sitting unused for a few days. We always rinse our dishes before putting them in the machine. We also noticed during the first month of use that rust stains were accumulating on the silverware. I went to the dealer and told them about both issues. They gave me the 800 number for Bosch. I called. The lady said that we should use rinse and hold daily because of the water that is retained in the bottom of the unit needing to be flushed out, and to also make sure that the filter is clean, which we did. We did this and solved the odor problem. As to the rust problem, she said that I should go to WAl Mart and get some Iron Out and use this in the dishwasher to get the rust deposits off of the silverware. I did that by using the same amount as you would use for dishwashing soap. It really made a mess by creating severe rust on the silverware. So then I took the silverware and put it in a 2 gallon bucket with warm water and a cup of Iron Out and let it soak for 20 minutes. That cleaned all of the deposits off. Yesterday I washed some silverware for the first time since soaking it in Iron Out and the rust is back. I am geting my water tested for excessive iron or other minerals that could cause this problem. If that checks out OK, then I am taking issue with Bosch and their dealer through every avenue possible. Any suggestions about how to get a full refund from the dealer or Bosch will be appreciated.