AT&T - Rude and Not Accommodating
Phone Line Repair - Complaint
SAN DIEGO, CALIFORNIA -- To start with, AT&T is one company that does not care about its customers at all. This company only cares about its billion dollar profit/year and not realizing that the customers is who made them that billion dollar. I have my home land line, 4 business land lines, 3 cell phones and 1 DSL service with AT&T. At my business, on a busy Saturday morning 12/15/201 I called repair service to fix a down business line that is connected to a credit card machine. The automated service took 5 minuets to report the problem which is the responsibility of AT&T because it is outside the building.
I also pay a monthly wiring service fee for insurance for the inside of the building just in case. The Automated service gave me a date of Monday 12/17/12 afternoon to fix the problem. It took me 15 minuets to get through to someone to talk to and to ask to expedite the service. 30 minuets later, I got an automated call that they will not be taking care of the problem till Monday afternoon. I called the "expediting center" and it took me 10 minuets to get through to a "manager" who I begged to send someone out because I have a retail business and we are also open on Sunday. Her simple "NO" answer was so cold and rude that this person should not work in customer service let alone be a MANAGER. As a result, I lost $1000 in sales but AT&T saved $25 by not sending a technician to fix the problem. That is really sad. AT&T try to get it.....
AT&T, You have many complaints all the time in all of the services you provide, yet you don't do anything about them. The customer can take so much before the go somewhere else. This is business 101. As for me it is time to go somewhere else.