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JC Penney - Horrible Customer Service and Unprofessional Attitudes at Corporation Office!
Complaint
Review by missgracieloulou on 2012-12-16
Rating: 
PLANO, TEXAS -- I will never shop at this department store again. The corporation itself has abysmal customer service! I placed an order on the 25th of November, got an email indicating shipping on the 9th of December and when I still didn't receive any updates on shipping information, I called in to check...only to be told that they had cancelled my order and refunded me my money back because the warehouse had a shortage. Uh, where was my notification email? Are you seriously going to be providing such horrible service this close to Christmas? Now I have to scramble to find an alternative present because JCP was unprofessional and didn't think it was important to let their customers know about changes to their orders. I called into the main office and they were unprofessional as well. One actually hung up on me and the other offered me a measly 15% off as compensation. No, I don't want your 15% off. I wanted and expected good customer service but I guess that's too much to expect from JCP. I will no longer shop here and will tell everybody I know this story so that they will avoid this corporation as well. You messed up, JCP. Bad customer service doesn't fly here in America.
Comments:
Posted by At Your Service on 2012-12-16:
This is one of the many pitfalls of shopping online. It's difficult to determine the amount of merchandise, or lack thereof because no one is physically walking around with said merchandise. If they sell out or don't get a shipment they otherwise expect, there is little the merchant can do.
Ultimately, the remedy is simply making your purchases directly at the store.
Thanks for posting the topic. It's a good issue to address.
Ultimately, the remedy is simply making your purchases directly at the store.
Thanks for posting the topic. It's a good issue to address.
Posted by trmn8r on 2012-12-17:
If you told me this story, which you have, it would not keep me from shopping at JCP.
When shopping online, I always followup to check on shipping, as you do. In this manner, you can find out about a problem like this, but as you say good customer service dictates that they should have let you know. I hope you are able to locate it elsewhere.
When shopping online, I always followup to check on shipping, as you do. In this manner, you can find out about a problem like this, but as you say good customer service dictates that they should have let you know. I hope you are able to locate it elsewhere.
Posted by ticia232 on 2012-12-17:
Your notification email may have been marked as spam by your email provider.
I had it happen last month with Barnes and Nobles. I ordered a book online due to reading an article about Mario Arnauz. It said it would be here in 5-7 days; after three weeks I went to online help and asked about it. I was told to check my spam mail and it was there. It seems that with emails sent in mass the spam filters will flag it as spam and put it in that box and it doesn't matter who the original source is.
OP, because you got refunded I would assume this item is very popular, so JCP probably sent out a mass email to you and everyone else who were in the situation, but your the system that your email provider put into place to protect you from scam ended up NOT providing you with what you actually needed to hear from the store.
I had it happen last month with Barnes and Nobles. I ordered a book online due to reading an article about Mario Arnauz. It said it would be here in 5-7 days; after three weeks I went to online help and asked about it. I was told to check my spam mail and it was there. It seems that with emails sent in mass the spam filters will flag it as spam and put it in that box and it doesn't matter who the original source is.
OP, because you got refunded I would assume this item is very popular, so JCP probably sent out a mass email to you and everyone else who were in the situation, but your the system that your email provider put into place to protect you from scam ended up NOT providing you with what you actually needed to hear from the store.
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