Ashley Furniture - Customer No Service
AUSTIN, TEXAS -- Nov 29 - Couch frame broke.
Nov 30 - Called store customer service. She asked me to email pictures to show her technician to see if covered by factory warranty. Said it would take a couple of days. Sent pictures.
Dec 3 - Received call saying not covered by factory warranty. Gave me number for Montage.
Called Montage to make a claim. They have no record of purchase. Told to call store back and get Plan #. Called store, talked to Michael. Explained I needed Montage Plan # for purchase. purchase Said they did not have access. He emailed me a copy of my history. Called Montage back. Gave person my account info. Was told none of this info was valid to file claim.
Called store back. Michael again. Told him what Montage said. Michael said he had no other information. He transferred me to another person in the Store. Had to tell whole story again. Said she would personally call Montage to get things rolling. She called back saying it would take 5-7 days to set up Plan # and “research”.
Dec 16 - No call since.