Deployed and Upset That Sprint Swindles and Upsets Spouse
New Customers to Smart Phonecell Phones Service - Complaint
CHESILHURST, NEW JERSEY -- Currently I am deployed away from my family for the holidays. Do you know how upsetting it is to talk to your spouse, that is home with the kids, and find out that they were on the phone for 2 hours with Sprint customer service about the mobile phone bill for 2 lines. I have enough to worry about. My spouse tells me that the initial sales person that signed up the service told us that the bill after military discount would cover the entire bill and monthly bill would not be more than 130-140 dollars. Guess how much the bill was? 160.00. Also, the initial service sign up bonus was $100 per smart phone purchased that would be credited for each phone. When inquired, the customer service stated that there was no record of this on our account. Come to find out the military discount only applies to the primary line. I am finding that Sprint sales representatives will say anything, lie, swindle, and trap you in a 2 year contract. When we told Sprint we want out of the contract since they broke their contract responsibilities, we are told no, we can't do that, but they are sorry that we were told incorrect and untrue things prior to contract agreement, and there is nothing the manager can do for us but apologize. I went to the Sprint home page to find a customer service "let us know how we are doing/customer satisfaction" email address, nothing. All I find is the CEO stating "responsibility to do the right thing and ethical responsibility." I am so angry and my spouse is so upset. And I am deployed, and I cannot do anything here. Te worst part, is we did our market research on finding the best cell phone carrier for 2 months prior to getting service. Thank goodness I found my3cents.com to write this complaint. I am so tired of the corrupt and unethical practices of the large corporations of today. I am sure the CEO enjoys his million dollar bonuses while I complain about 30 dollars.